Shipping Guidelines

Shipping Process

Our goal at CBD.market is to provide our customers with the highest-quality CBD products, delivered straight to your door as quickly as possible—all while offering the best discounts available on the market.

Our shipping guarantee is that all U.S. orders placed before 4:00 PM PST, Monday through Saturday, will leave our fulfillment warehouse and go out for shipping on the very same day. Orders are sent via the U.S. Postal Service and typically delivered within 1–2 business days on the West Coast and 3–5 business days for the Midwest and East Coast.

We do offer free shipping for United States orders over $60

Tracking information becomes available as soon as your order is processed here at CBD.market and will be sent to you in a confirmation email. However, once the USPS takes custody of the package, shipment status updates are managed solely by USPS and are outside of our control. (Please note: USPS often skips certain tracking updates, which may make it appear as though your package is not moving, when in fact it is already en route.)

Contact us at support@cbd.market or by phone at (512) 774-5557, Monday through Friday from 9:00 AM to 5:00 PM PDT, if you have any questions about your order or the shipping process.

CBD Oil Shipping Terms and Information

Any order over $60 qualifies for free CBD shipping via USPS. For items shipped within the U.S., we use the following service:

• USPS Ground Advantage®
  
  • Delivery typically takes 2–5 business days nationwide.
  • The cost ranges from $3.79 to $11.70 (if not waived), depending on the package weight and delivery ZIP code.

CBD Free Shipping

We want to make it easy for you to get the CBD items you want, in a short amount of time. We also want to make the ordering process affordable for our clientele. Our minimum purchase of $60 makes it simple to qualify for CBD oil free shipping on and other products. With a wide variety of items at different price points, it’s easy to find what you need. If you’re just a few dollars short of qualifying for free shipping, consider adding an edible or another product you’ve been wanting to try.

You can track your order using the tracking information provided in your order confirmation email. imply enter your tracking number at USPS.com for the most up-to-date details. 

Return Policy

If you feel that you need to return any of the items that were included in your shipment, please refer to our refund policy for more information.

Packaging

At CBD.market we strive to limit our environmental impact by using the most eco-friendly materials available and minimize excess packaging by packing our orders efficiently.  We use biodegradable packing peanuts made of organic starch that decompose in water leaving no toxic waste – we encourage all our customers to test this out for themselves!

The quality of the products that you receive is very important to us. That’s why we take great care with every step of the shipping process, especially when it comes to shipping CBD oil. Each package that leaves our warehouse is packaged with attention to detail and tailored to the specific items included in your order. Depending on the type of products you have purchased, we use a variety of shipping materials to ensure that everything arrives safely and in perfect condition. This can include standard protective packaging for glass items, sturdy corrugated cardboard boxes, layers of bubble wrap, and organic starch peanuts to cushion and protect the contents during transit. For orders that do not contain glass, we may use a padded bubble mailer to provide reliable protection while keeping the package compact and efficient.

Your privacy is important to us, which is why discrete shipping protocols were developed. Discrete shipping means the CBD products are packaged in plain padded envelopes or cardboard boxes. There is no mention of CBD, cannabis, CBD oil, hemp or any other CBD-related term. No company logo is printed on the packaging; however, the elements of the company’s logo without mentioning its name can be found on the packaging tape. 

Missing Packages

If you do not receive your package on time or it is missing, you can email us at support@cbd.market with the heading: “Parcel Missing”. Please include your order number and any other information that you have available. This will help us figure out what went wrong. You can also call us at (512) 774-5557, Monday through Friday from 9:00 AM to 5:00 PM PDT. If we cannot determine that your package is on its way, we will refund your money or issue another shipment, utilizing the CBD free shipping process.

Safe Packaging and Sending (COVID-19)

We value you and care about your health. Therefore, we have taken all precautions to ensure maximum safety when packaging and sending you goods.